How Do I Engage with Microsoft Dynamics Operations?

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Contact us How can we help you? The Get Help app in Windows 10 provides fast, free support for Microsoft products. Open Get Help app. Contact support in the browser instead. Tell us about the problem you're having and which product you're using. More support options. Business, IT & developer. Small & medium businesses, enterprises. Contact us What would you like to speak with us about? Subjects ) )))) State Farm (including State Farm Mutual Automobile Insurance Company and its subsidiaries and affiliates) is not responsible for, and does not endorse or approve, either implicitly or explicitly, the content of any third party sites hyperlinked from this page. Apr 17, 2018 MSN is the Microsoft information and entertainment network. MSN offers Internet subscriptions and services. This article describes how to contact MSN Customer Support. To help us provide the best possible customer service, we will need some information from you. This form is for U.S. Scoop Shops only. If you are having difficulties filling out this form, please call us at 802-846-1500 - Monday through Friday, 8:30 - 5:00 EST. Ask for Consumer Services.

Contact us How can we help you? The Get Help app in Windows 10 provides fast, free support for Microsoft products. Open Get Help app. Contact support in the browser instead. Tell us about the problem you're having and which product you're using. More support options. Business, IT & developer. Small & medium businesses, enterprises.

How may we help you? Please choose from the following options to raise your query.

Operations and Order Management Support

Chat online with Order Management - Use the chat if you have a simple query such as an order query or on understanding our ordering policies. Need help placing an order?

Log Ticket with Order Management - Use the ticket tool in PartnerSource if you have a complex query that requires deeper investigation by an agent such as license value changes, order mistakes, and account queries. Also, if you need to submit documents or have questions regarding your agreements with Microsoft Dynamics.

We will action and work to solve your request within 24 hours.

​For ISV module registration requests, including requests to register existing Dynamics NAV ISV modules on Dynamics 365 Business Central on-premises, please expect a turnaround time of 30 days.​​

Systems and Tool Support - PSBC, and Order Central Support

Dynamics Website Tool Support - Please contact our IT support in English if you experience any of the following issues in PartnerSource, PSBC, or OC. Please provide screenshots for the team.

'Our Apologies…' message in PartnerSource, PSBC, or Order Central.

Customer not visible in PSBC or MyMessages.

PSBC Admin unable to amend permissions and roles for other colleagues.

Missing invoices – not available for download after 24 hours from invoicing.

Orders stuck in 'Process' stage in Order Central for more than 10 minutes.

Pre-sales and Licensing Support

Please contact your local or regional Microsoft office to get Pre-sales and Licensing support.

How much to purchase, how to purchase (which channel), what to purchase.

Specific customer licensing requirements.

[email protected] (AOC)

[email protected] (EOC)

[email protected] (APOC)​

Cloud Solutions (azure, Dyn365, etc) – https://aka.ms/TPDMSForm

Channel Incentives – CSA Fees

Log Ticket with CSA Fees team - If you have any questions on how to process a claim or why a claim is not going through, please log an inquiry with the CSA Fee team.

Choose: Support Query, Reason – Not the first 3 (they will bring you to Order Management)

Microsoft Credit Services

Email Collections Team - If you need to prepay, or a payment seems to be missing, if an order is on Credit Hold in Order Central, please contact our Collections team.

NAOC: [email protected]

LAOC: [email protected]

APOC: [email protected]

EOC: Central & Eastern Europe Microsoft CS: [email protected]

Germany Microsoft CS: [email protected]

France Microsoft CS: [email protected]

Middle East & Africa Microsoft CS: [email protected]

UK Microsoft CS: [email protected]

Western Europe North Microsoft CS: [email protected]

Southern Europe & Benelux Microsoft CS: [email protected]

Email Risk Team - If your account has been blocked, or you need to increase your credit on account, please reach out to the Risk team.

EOC: [email protected] (For UK, Germany, France and WE)

EOC: [email protected] (For CEE and MEA)

APOC: [email protected]

NAOC: [email protected] (for a new credit limit and increase requests only)

NAOC: [email protected] (for credit and collection inquiries only)

LAOC: [email protected] (for a new credit limit and increase requests only)

LAOC: [email protected] (for credit and collection inquiries only)

Technical Product/Software Support

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Product Support -If you experience issues with the product when installing, customizing, executing functions, then please contact our Technical Product Support team.

If you have AX2012 but do not have any incidents left or are on prepayment, please choose the Dynamics AX Business Value (2012) option – not Dynamics AX 2012.

Exception – If you get permission errors on NAV objects, please log a ticket with Operations Team, providing screenshot of error and the specific object number.

Microsoft Partner Network

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Log a Request with MPN Support Team - If you are having issues in the MPN portal, please reach out to the MPN Team.

You need to log in to the MPN Portal

Check that your MPN ID is linked to your PSBC account

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Are you a Microsoft Partner and need help from Microsoft Support? Get support from Microsoft’s own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your Microsoft support options.

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